Return & Exchange Policy
(E‑commerce Fashion Brand – CottonLeague)
At CottonLeague, customer satisfaction is important to us. Our Return & Exchange
Policy is designed to ensure a fair and transparent process while maintaining
product quality standards. Please read the policy carefully before initiating
a return or exchange.
1. Eligibility for Returns
Products are eligible for return or exchange only if they are unused, unwashed,
unworn, and in original condition with tags and packaging intact. Any item showing
signs of use, damage, or alteration will not be accepted.
2. Return Timeframe
Return or exchange requests must be initiated within the specified time period
mentioned on the website after delivery. Requests made after this period may
not be entertained.
3. Non‑Returnable Items
Certain items such as innerwear, accessories, discounted or clearance products
may not be eligible for return or exchange due to hygiene or sale conditions.
These exclusions are clearly mentioned on the product page.
4. Exchange Policy
Exchanges are subject to stock availability. If the requested size or product
is unavailable, an alternative option or store credit may be offered at the
discretion of CottonLeague.
5. Refund Process
Refunds, if applicable, will be processed after quality inspection of the
returned item. Refunds are issued through the original payment method or
store credit, depending on the case.
6. Shipping Costs
Shipping charges are non‑refundable unless the return is due to a mistake or
defect from our side. Customers may be responsible for return shipping costs
where applicable.
7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact our
customer support within 24 hours of delivery with clear images for verification.
Approved cases will be resolved on priority.
8. Final Decision
CottonLeague reserves the right to approve or reject any return or exchange
request after inspection, in accordance with this policy.
9. Contact Support
For any questions regarding returns or exchanges, please contact our customer
support team through the website for assistance.